24 hour emergency helpline
Freephone: 0800 920 2030

About EVO Home Services

24 hour emergency helpline

Freephone: 0800 920 2030

No call out charge - Fixed fee

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9.93 out of 101962 reviews

Benefits

24/7 emergency cover
No callout charge
Experienced engineers
Satisfied customers

At EVO Drainage Services we are proud to have the industry knowledge and experience to complete any job quickly and efficiently. We aim to provide service with theminimum disruption and to the highest industry standards so you can rest assured your home or business are in the hands of a highly qualified team of industry professionals.

Our customers are our priority! Our friendly, approachable nature means we offer a customer centric approach to our work. We fulfil a duty of care to all our customers and our passion for high quality workmanship ensures we are the best solution to all your home services requirements.

All of our employees are passionate and dedicated to their work and pride themselves on the high quality service we provide. We are proud of our impeccable, reliable track record of providing quality workmanship with a friendly face.

Our priority is to be your preferred choice for emergency and planned maintenance services. Combining highly trained engineers with highly trained and motivated office staff who act with integrity and are inspired to deliver a customer experience of unsurpassed excellence every time.

Complaints Policy

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

Our Procedure

You can:

  • call us on 0800 710 1011
  • write to us at Evo Home Services Ltd - Unit 7 Cophall Farm business units, Effingham Road, Copthorne, RH10 3HZ (please request proof of receipt if posting)
  • email us info@evo-homeservices.co.uk

We aim to respond within 2 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted Trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 456 6031.

What our customers say

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9.93

Shower pump install

2024-01-01

I have been using this company for several years and I am always pleased with the work and the people from EVO plumbing and heating. I could not ask for better, and highly recommend the company

Fix central heating pump and controller

2024-01-01

Communication was excellent. Very quick to come over and also finished the job much quicker than expected. Excellent service. Would use again!

Eco installed a new septic tank with integral treatment plant

2024-01-01

Our experience with Evo plumbing and heating was 1st class from start to finish. Their price was very competitive, they took care to survey carefully and consider all aspects of the job and couldn’t have done more to make sure the minimum of disruption was caused. I wouldn’t hesitate to recommend them.

Boiler service

2024-01-01

Perfect, job done and no hustle. Recommend 100%

New central heating boiler fitted

2024-01-01

Steve arrived and discovered we needed a new central heating boiler. From that moment on Steve took all the stress out of the situation, he recommended and ordered a new boiler which was promptly delivered, as well as organising for James to attend and fit. James arrived promptly and worked solidly for most of the day explaining everything to us throughout. On completion everything was left in perfect working order and very clean and tidy, this made a tricky job totally stress free. I have no hesitation in recommending Steve and his team at Evo.

Blocked sewer drain cleared quickly and efficiently

2024-01-01

Main drain for the house was blocked - discovered to be roots growing in to the pipe. Blockage cleared quickly and efficiently, suggestions made for further work to avoid the problem returning

Unblock drains remove roots and install a patch repair

2024-01-01

Harvey and his team were a pleasure to deal with. The work was completed to an extremely high standard and finished ahead of schedule. We will be using EVO for all our plumbing and drainage work moving forward.

Boiler service and central heating inspection

2024-01-01

We were very happy with the Steve, he was friendly and polite. The price paid was exactly as quoted and Steve was able to complete the work the day we contacted them, which was a real bonus.