24 hour emergency helpline
Freephone: 0800 920 2030

About EVO Home Services

24 hour emergency helpline

Freephone: 0800 920 2030

No call out charge - Fixed fee

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9.93 out of 101962 reviews

Benefits

24/7 emergency cover
No callout charge
Experienced engineers
Satisfied customers

At EVO Drainage Services we are proud to have the industry knowledge and experience to complete any job quickly and efficiently. We aim to provide service with theminimum disruption and to the highest industry standards so you can rest assured your home or business are in the hands of a highly qualified team of industry professionals.

Our customers are our priority! Our friendly, approachable nature means we offer a customer centric approach to our work. We fulfil a duty of care to all our customers and our passion for high quality workmanship ensures we are the best solution to all your home services requirements.

All of our employees are passionate and dedicated to their work and pride themselves on the high quality service we provide. We are proud of our impeccable, reliable track record of providing quality workmanship with a friendly face.

Our priority is to be your preferred choice for emergency and planned maintenance services. Combining highly trained engineers with highly trained and motivated office staff who act with integrity and are inspired to deliver a customer experience of unsurpassed excellence every time.

Complaints Policy

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

Our Procedure

You can:

  • call us on 0800 710 1011
  • write to us at Evo Home Services Ltd - Unit 7 Cophall Farm business units, Effingham Road, Copthorne, RH10 3HZ (please request proof of receipt if posting)
  • email us info@evo-homeservices.co.uk

We aim to respond within 2 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted Trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 456 6031.

What our customers say

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9.93

blocked drainage pipes

2024-05-01

I had a wonderful young man who was polite and very efficient, he got to the core of the problem and solved it, even when he hit a snag it didn't faze him, very flexible with fitting the job in at the nearest time possible, which was 0ne hour of calling them, I am extremely happy and would not hesitate recommending them to all my friends.

Tap

2024-05-01

Excellent job by a nice young man

Drain inspection

2024-05-01

Prompt with great customer service. Carried out all the work requested and was very helpful with the results and the solutions to the on going challenge.

Install integrated dishwasher

2024-05-01

Harvey responded really promptly to my enquiry regarding fitting an integrated dishwasher and job was started the day after initial contact. The engineer did a fantastic job, prompt, polite and exceptional quality of work. Their prices were reasonable and very clear. Delighted with the work carried out, definitely recommend to others

Leak detection in hidden pipes

2024-05-01

Steve was brilliant. Explained everything he was doing and found the leak quickly with minimum disruption

Stop leak in bathroom

2024-05-01

Very efficient and came within an hour as it was an emergency. The plumber was very polite and efficient.

Clearing outside kitchen drain

2024-05-01

Very clean quick job

New electric shower installed

2024-05-01

Ask for a quote and got the job completed in less than 2 hours